FDIC-Insured—Backed by the full faith and credit of the U.S. Government
Before you go
Get answers to some of the most frequently asked questions
Get answers to some of the most frequently asked questions
We created My Banking Direct as a digital-only banking platform to offer competitive saving rates to more people.
Yes! Every individual customer is insured by the FDIC to the full extent permissible by law. A depositor can have more than $250,000 at one insured bank and still be fully insured, provided the accounts meet certain requirements. Individual, joint, and retirement accounts are insured separately.
The routing number for your account is 226071004.
Please call our Customer Contact Center at (866) 285-1856 to speak with a representative today. You can also access all of our contact information in the navigation bar above. If you are an existing customer, you can always log into Online Banking and use our secure message center for account related questions.
My Banking Direct offers high yield savings and certificate of deposit products to meet your financial goals. To view the products offered by My Banking Direct, please click on the products tab and select the type of account that you are interested in.
To open an account with My Banking Direct, you will need:
- To be 18 years of age or older
- Your Social Security number / Individual Taxpayer Identification number.
- Government issued identification (e.g. driver's license, state id, or U.S. passport).
- Your routing and account number if you are transferring money from another financial institution to fund your new account.
- Joint account holders should be available to validate their personal information.
- Your home address (Customers living near any Flagstar Bank branch location may not be eligible for MyBankingDirect products. Flagstar Bank products and services can be located at flagstar.com.)
It’s easy! When you find the account you like, select the Open account button on the page. Make sure you have certain information available, such as your current address, Social Security number, and driver’s license or state ID. If you plan to make a transfer to fund your new account, have your bank and account information handy, too.
Customers living near any Flagstar Bank branch location may not be eligible for My Banking Direct products. Flagstar Bank product and service offerings can be located at flagstar.com.
Already have a My Banking Direct or Flagstar account? Great! Sign into online banking and choose Open a New Account. Then, we’ll fill out most of the application for you.
My Banking Direct offers you three funding options. You may either:
- Perform an internal transfer (if you already have an account with My Banking Direct)
- Mail a check
- Perform an ACH (electronic transfer) from another financial institution
During the account opening process you will be asked how you would like to fund your account. If “Electronic Transaction” is selected, you will be required to enter the routing number and account number of the funding account.
Once that information is entered you will be asked if you would like to instantly verify the account, or verify the account using trial deposits. If you choose to verify the account instantly, your login credentials for the other financial institution will be required. If you choose to verify using trial deposits, you will be asked to enter the trial deposit amounts once received (typically within 2-3 business days).
An email should have been received with a link to your Application Status Center. Once your trial deposits are received, you will enter the trial deposits in your Application Status Center.
If you have not received an email or can not locate it please call our Customer Contact Center at (866) 285-1856 for assistance. To access our Application Status Center, click here.
An email should have been received with a link to your Application Status Center. This status center will provide you with any information regarding your account status and any further information we may need from you. Click here to access our Application Status Center.
The length of time it will take for an account to be funded is determined by the method used to fund the account.
External Transfer – If you are making an incoming external transfer into an account that was opened in the last 30 days, the availability of the funds could take up to eleven (11) business days. If you make subsequent transfers during that 30-day period, the availability of funds will be affected the same way.
If you are using a different external account than used previously, the availability of the funds could take up to seven (7) business days. For the first 30 days after establishing the new external account, if any subsequent transfers are made from that external account, the availability of funds could take up to seven (7) business days.
Internal Transfer – If you opted to fund your new account using an internal transfer from another account you maintain with My Banking Direct, funds will be transferred to your new account upon account opening, and will be available for use immediately.
Visit the Online and Mobile Banking FAQ page on flagstar.com for more information.
Flagstar Online Banking is our online banking service that provides a quick, convenient, and easy way to manage your finances from virtually anywhere at any time.
With Flagstar Online Banking you can:
- View account Transaction History
- Transfer funds between your My Banking Direct accounts and/or your accounts at other financial institutions1
- Receive Alerts about account information
- Download the Flagstar Mobile Banking App
- Update Account Information
1Fees and limitations may apply
The Flagstar Mobile Banking app gives you access to your accounts through an internet-enabled device like a smartphone or tablet. With Flagstar Mobile Banking1, you can:
- View account summaries
- View account transaction history
- Save time with Mobile Deposit2
- View check images
- Make transfers
1 Not all devices supported. Available for eligible personal and business deposit account customers only.
2 Not all devices supported. Available for eligible personal and business checking and savings account customers only. Must be an active mobile banking user. Accounts must be in good standing.
Online Banking is available for personal checking, savings, and certificates of deposit accounts.
Once you open an eligible account with us, you can sign up for Online Banking here. Next, use your smartphone to download Flagstar Mobile Banking from Google Play or Apple's App Store. Once it’s installed, use the same username and password that you use with Online Banking to log in.
If you are logging in to Online Banking and have forgotten your password, click on the Forgot Password link located on the login screen. From there, follow the prompts to reset your password.
If you are logging in to the Flagstar Mobile Banking app and forgot your user ID and/or password, select the Trouble logging in? link from the Flagstar Mobile Banking homepage and follow the instructions.
If a password is entered incorrectly three times, it will become locked. To unlock the password, please call 866-285-1856.
Your user ID and password can be changed at any time by visiting Settings within Online Banking.
Face ID and Touch ID are secure and easy ways to sign in to your account on the Flagstar Mobile Banking app. Instead of entering your password, Touch ID uses your fingerprint and Face ID uses facial recognition to log you in.
Face ID or Touch ID can be set up or updated under the Settings option in the Flagstar Mobile Banking app.
A variety of banking transactions can be performed through the Flagstar Mobile Banking App, including, but not limited to:
- Check Balances
- Review Transactions
- Transfer Funds1
- Deposit Checks
- Set up and receive Push Alerts
- View Electronic Documents
- Change password
1 Fees and limitations may apply.
At My Banking Direct, our goal is to offer all of our customers and visitors excellent customer service and provide them with access to the products, services and tools to meet their banking needs. We strive to create an environment in our call centers and through online banking that is fully accessible and barrier-free to all those who are visually and hearing impaired.
If you’ve signed up for e-statements, your 1099-INT is available as of January 31, 2025. Here’s how to find it:
- Log in to your account with online or mobile banking.
- Under Quick Links, select e-Documents or if using mobile app, Statements & Documents.
- If a popup screen appears, click Continue.
- On the next screen, you’ll see your account statements and tax documents. (You may have to scroll to see everything.) Choose View Tax Documents.
- Select 12/31/24 1099 INT to download your 2024 form.
Of course, we hate to see you leave, but we still want to provide a seamless experience when you close your account. Send us a secure message, then we’ll make sure all outstanding transactions have gone through so there won’t be any surprises later. We’ll send any remaining funds to the address we have on file.
Here’s how to close your account:
- Sign into My Banking Direct and select Messages at the top of the screen.
- Your message should include your account number and a statement that you want to close your account.
- You can also close your My Banking Direct account by visiting a Flagstar Bank branch. Use our branch locator to find a branch near you. Be sure to bring your driver’s license or other government-issued ID.
Mobile Deposit is an easy way to deposit checks directly to your account using the camera on your phone. It features the same multi-layer security you experience when you log in from your desktop computer. The check must be from a U.S. bank account.
Here’s how to set it up:
- Sign the back of your check and write For Flagstar Mobile Deposit Only below your signature.
- Log in to the Flagstar Mobile Banking app and select Deposit.
- Select the account for your deposit and enter the amount of the check.
- The app will guide you to take photos of the front and back of the check.
- Double-check that everything is correct, then select Submit.
You should receive an email once your deposit is submitted.
1 Not all devices supported. Available for eligible personal and business checking and savings account customers only. Must be an active mobile banking user. Must be a customer for a minimum of two business days. Accounts must be in good standing.
Mobile Deposit is a convenient way to deposit many types of checks, but there are some exceptions.
Of course, it won’t work with checks made out to other people, altered checks, suspicious checks, or checks that have already been deposited or cashed.
Mobile Deposit also cannot accept the following:
- Checks that are unreadable
- Checks to more than one person, unless all payees are signers on your account
- Checks dated more than 6 months before the date of deposit
- Checks drawn on banks located outside the U.S.
- Checks drawn on U.S. banks in a foreign currency
- Electronic check images previously converted to substitute checks
No worries. We’ll deduct the duplicate amount from your account. Once you’ve deposited a check, try writing “deposited” on the face to avoid duplicates. This is important because too many duplicate attempts could cause the service to be discontinued.
After depositing your checks, keep them for at least one week in case they are needed for any reason. After your checks are processed and the total amount appears under your available balance, you can shred them.
You can give us a call at 866-285-1856.
Please call us at 866-285-1856
Please call us at 866-285-1856
We use several methods to ensure that your information is secure.
- TLS—Transport Layer Security is a protocol that ensures privacy between communicating applications and their users on the internet. When a server and client communicate, TLS ensures that no third party may eavesdrop or tamper with any message.
- Encryption—Encryption makes your information unreadable as it passes over the internet.
- Automatic Sign Out—This built-in feature automatically signs you out of a session if you are inactive for a predefined time. It is best if you sign out immediately after you finish your tasks.
We do everything we can to make your online and mobile experience as secure as possible. Each transaction is equipped with high-tech protection allowing you to bank with peace of mind.
When you log in using your mobile device, you are logging in with the same multilayer security that is used as if you logged on from your desktop computer. We confirm your credentials along with the device you are using.
With Account Alerts, you can stay up to date with what’s happening in your account—to the degree that you want. You can receive alerts for every transaction or just one alert when your savings account reaches a specific amount. It’s a service with many options to choose from, and you can change your alerts anytime.
Yes. To protect you and your accounts, we will automatically notify you if any of the following items are changed:
- Email Address
- Address
- User ID Password
- Security Questions
Multifactor authentication is a security method that requires you to provide additional information to access an online account or system, such as a password combined with a code sent to your phone.
Biometric security is a way of authenticating your identity by using your unique characteristics, such as fingerprints or facial features, to access your account.
Digital demos to get more out of your banking experience
Take advantage of everything your account has to offer. Use these easy-to-follow, interactive demos to learn the basics and discover tips that make managing your money simple and efficient.
Grow your savings with confidence
My Banking Direct is backed by the strength and expertise of one of the country's oldest regional banks.
Product and service availability may vary by location and are subject to area restrictions. My Banking Direct products are available online only. Customers living near any Flagstar Bank branch location may not be eligible. Flagstar Bank product and service offerings can be located at flagstar.com.
© 2025 MyBankingDirect, a service of Flagstar Bank, N.A.
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